Terms of Service

Last updated: October 13, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Froog LLC ("Puxa," "we," "our," or "us"), a California limited liability company, governing your access to and use of:

• Our website located at puxa.ai
• Our Chrome browser extension
• Any related applications, features, content, and services

(Collectively referred to as the "Services")

Company Information:

• Legal Entity: Froog LLC
• Operating As: Puxa AI
• Location: California, United States
• Contact Email: hey@puxa.ai

BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must not access or use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Description of Services

Puxa AI is an AI-powered video intelligence platform that transforms how you consume and interact with online video content. Our Services include:

• Chrome Extension: Browser extension that analyzes YouTube videos in real-time, extracting insights about user intent, product mentions, learning opportunities, and actionable next steps
• AI Analysis Engine: Advanced algorithms that process video transcripts, metadata, and context to deliver personalized insights
• Content Collections: Tools to organize, save, and curate video content based on your goals (learning, shopping, travel, etc.)
• Semantic Zoom: Multi-level content navigation from quick summaries to detailed timestamp breakdowns
• Action Connectors: Integration with third-party platforms (Amazon, Instacart, Airbnb, Booking.com) to convert video insights into actions
• Web Dashboard: Online interface to manage your collections, preferences, and insights

2.1 Chrome Extension Permissions

To provide these Services, our Chrome extension requires certain permissions:

• Active Tab: To analyze video content on the current tab when you're on YouTube
• Storage: To save your preferences, collections, and cached insights locally
• Host Permissions: Access to YouTube and other supported video platforms to provide analysis

We use these permissions solely to deliver the Services as described. We do not access or collect data from websites unrelated to video analysis.

3. User Accounts

3.1 Account Creation

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

3.2 Age Requirement

You must be at least 13 years old to use our Services. If you are between 13 and 18, you must have permission from a parent or guardian.

4. Acceptable Use

You agree not to use our Services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Harass, abuse, or harm others
• Collect user data without consent
• Interfere with or disrupt the Services
• Attempt unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Impersonate others or misrepresent your affiliation
• Engage in any fraudulent or deceptive practices

5. Intellectual Property Rights

5.1 Our Intellectual Property

All aspects of the Services, including but not limited to:

• The Puxa AI name, logo, and branding
• Software code, algorithms, and AI models
• User interface design and functionality
• Documentation, content, and materials
• Features, tools, and technologies

are owned by Froog LLC or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without express written permission.

5.2 Your Content and Data

You retain all ownership rights to content you create, upload, or share through our Services ("User Content"). By using our Services, you grant us a limited, worldwide, non-exclusive, royalty-free license to:

• Process and analyze your User Content to provide the Services
• Store your collections, preferences, and settings
• Generate insights and recommendations based on your usage
• Improve our AI models and Services (using anonymized, aggregated data only)

This license exists only for the duration of your use of our Services and terminates when you delete your account, subject to backup retention periods.

5.3 Third-Party Content and Platforms

Our Services analyze and process content from third-party platforms, primarily YouTube. Important limitations:

• No Content Ownership: We do not claim ownership of YouTube videos or other third-party content
• Your Responsibility: You must comply with YouTube's Terms of Service and all applicable platform policies
• Fair Use: Our analysis features are provided under fair use principles for transformative, non-commercial purposes
• No Redistribution: Do not use our Services to download, redistribute, or circumvent platform restrictions
• Trademark Notice: YouTube and other third-party trademarks are property of their respective owners

5.4 Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about our Services ("Feedback"), you grant us an unrestricted, perpetual, royalty-free right to use, modify, and incorporate such Feedback without compensation or attribution to you.

6. Subscription and Payments

6.1 Pricing

Certain features of our Services require a paid subscription. Subscription fees are displayed on our pricing page and may change with prior notice.

6.2 Billing

• Subscriptions are billed in advance on a recurring basis
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension
• You are responsible for any applicable taxes

6.3 Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• Refunds are provided at our discretion and in accordance with applicable law
• No refunds for partial months or unused portions

7. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

8. Disclaimers and Warranties

8.1 No Warranties

TO THE MAXIMUM EXTENT PERMITTED UNDER CALIFORNIA LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
• Warranties regarding accuracy, completeness, reliability, or timeliness of content or insights
• Warranties that the Services will be uninterrupted, secure, or error-free
• Warranties regarding third-party content, platforms, or integrations

8.2 AI-Generated Content Disclaimer

Important: Our Services use artificial intelligence to analyze and generate insights. While we strive for accuracy:

• AI-generated insights may contain errors, inaccuracies, or biases
• Insights are for informational purposes only, not professional advice
• We do not guarantee the accuracy of summaries, recommendations, or extracted information
• You should independently verify information before making decisions based on our insights
• Do not rely on our Services for medical, legal, financial, or other professional advice

8.3 Third-Party Services

We integrate with third-party platforms (YouTube, Amazon, Airbnb, etc.). We are not responsible for:

• Availability, accuracy, or performance of third-party services
• Changes to third-party APIs, terms, or policies
• Products, services, or transactions conducted through third-party links
• Content quality, accuracy, or legality on third-party platforms

9. Limitation of Liability

9.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED UNDER CALIFORNIA LAW, IN NO EVENT SHALL FROOG LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the Services
• Service interruptions, errors, bugs, or security breaches
• AI-generated content errors, inaccuracies, or omissions
• Actions taken based on insights or recommendations from our Services
• Third-party platforms, products, or services accessed through our integrations
• Deletion or failure to store any content or communications

9.2 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF:

• The total amount you paid to Froog LLC in the twelve (12) months immediately preceding the claim, or
• $100 (One Hundred US Dollars)

9.3 Basis of the Bargain

The limitations in this section reflect the allocation of risk between the parties. The limitations will apply even if we have been advised of the possibility of such damages. These limitations reflect a reasonable and informed allocation of the risks between us.

9.4 California Law Considerations

Some jurisdictions, including California, do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. Accordingly, some of the limitations in Sections 8 and 9 may not apply to California residents. In such cases, our liability shall be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Puxa AI and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of others
• Your content submitted to the Services

11. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy policies, or practices of any third-party services. Your use of third-party services is at your own risk.

12. Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated Terms.

14. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• At our sole discretion

Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination shall survive.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any dispute arising from or relating to the Services shall be governed by and construed in accordance with the laws of the State of California and the United States, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

15.2 Venue and Jurisdiction

You agree that any legal action or proceeding between you and Froog LLC shall be brought exclusively in the federal or state courts located in California, and you irrevocably consent to personal jurisdiction and venue in such courts.

15.3 Informal Dispute Resolution

Before filing a claim, you agree to contact us at hey@puxa.ai and attempt to resolve the dispute informally. We'll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or we may bring a formal proceeding.

15.4 Arbitration Agreement

For any dispute not resolved informally, you and Froog LLC agree to resolve claims through final and binding arbitration, except as specified below. This includes disputes arising out of or relating to interpretation or application of this arbitration provision, including its enforceability, revocability, or validity.

Arbitration Rules: Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Exceptions to Arbitration: Either party may seek relief in court for:

• Intellectual property infringement claims
• Violations of computer fraud and abuse laws
• Claims for injunctive relief or specific performance

15.5 Class Action Waiver

YOU AND FROOG LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Froog LLC agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

15.6 Opt-Out Right

You have the right to opt out of the arbitration agreement by sending written notice to hey@puxa.ai within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you want to opt out of this arbitration agreement.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Puxa AI regarding the use of our Services and supersede all prior agreements and understandings.

18. Contact Information and Legal Notices

For questions about these Terms, to report violations, or to contact us for any reason, please use the following:

• Company Name: Froog LLC
• Operating As: Puxa AI
• Email: hey@puxa.ai
• Website: https://puxa.ai
• Location: California, United States

All legal notices, including DMCA takedown notices, should be sent to the email address above with "Legal Notice" in the subject line.

19. California-Specific Disclosures

19.1 California Civil Code Section 1789.3

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice:

If you have a question or complaint regarding the Services, please send an email to hey@puxa.ai. You may also contact us by writing to Froog LLC, California, United States. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

19.2 Notice to California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please refer to our Privacy Policy for information about your privacy rights under California law.

Last Updated: October 13, 2025 | Version 1.0 | Froog LLC d/b/a Puxa AI